AI in Business Decisions: Increasing Usage | HCLTech
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The increasing use of artificial intelligence in business decisions

Artificial intelligence (AI) has been used to facilitate business decisions, but one Chinese company has turned over its chief executive role to an AI bot
 
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Jordan Smith
Jordan Smith
US Reporter, HCLTech
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The increasing use of artificial intelligence in business decisions

Advancements in AI have accelerated the different applications in the workplace and while some have used AI to inform business decisions, one company is letting AI do a little more than that.

A China-based video game company has named an AI bot as its CEO and has announced a market-beating stock increase related to this move. NetDragon Websoft trained the AI and named it Tang Yu. The AI took over as CEO in August and has been held responsible for supporting decision making of the company’s daily operations.

The share price of NetDragon Websoft Holdings Ltd. is up 10.18% at the time of publishing and the company’s valuation has gone above $1 billion. The move not only transforms how the company does business, but is also part of the firm’s strategy to transform into a “metaverse-based working community”.

Employers harnessing AI

In a survey from February 2022, the Society of Human Resources Management found that 79% of employers use AI and/or automation for the recruitment and hiring segment of business operations. Employers are utilizing AI to make hiring decisions in an effort to reduce unconscious bias. According to Fortune, companies are increasingly prioritizing diversity, equity and inclusion (DEI) initiatives and surveys show they’re committed to increasing DEI budgets, staffing and metrics.

To help reduce unconscious bias, companies can use AI to anonymize resumes and interviewees, perform structured interviews and use neuroscience games to identify traits, skills and behaviors of potential hires.

During video interviews, some companies can use AI to analyze factors found within facial expressions, eye contact and word choice.

In other managerial areas for a business, AI can be used to monitor employee productivity and performance, as well as make decisions regarding promotion and salary increases. For example, delivery companies can use AI to monitor and report driver safety, while others can use AI to track employee login times.

Advancements in AI have accelerated the different applications in the workplace and while some have used AI to inform business decisions, one company is letting AI do a little more than that.

A China-based video game company has named an AI bot as its CEO and has announced a market-beating stock increase related to this move. NetDragon Websoft trained the AI and named it Tang Yu. The AI took over as CEO in August and has been held responsible for supporting decision making of the company’s daily operations.

The share price of NetDragon Websoft Holdings Ltd. is up 10.18% at the time of publishing and the company’s valuation has gone above $1 billion. The move not only transforms how the company does business, but is also part of the firm’s strategy to transform into a “metaverse-based working community”.

Employers harnessing AI

In a survey from February 2022, the Society of Human Resources Management found that 79% of employers use AI and/or automation for the recruitment and hiring segment of business operations. Employers are utilizing AI to make hiring decisions in an effort to reduce unconscious bias. According to Fortune, companies are increasingly prioritizing diversity, equity and inclusion (DEI) initiatives and surveys show they’re committed to increasing DEI budgets, staffing and metrics.

To help reduce unconscious bias, companies can use AI to anonymize resumes and interviewees, perform structured interviews and use neuroscience games to identify traits, skills and behaviors of potential hires.

During video interviews, some companies can use AI to analyze factors found within facial expressions, eye contact and word choice.

In other managerial areas for a business, AI can be used to monitor employee productivity and performance, as well as make decisions regarding promotion and salary increases. For example, delivery companies can use AI to monitor and report driver safety, while others can use AI to track employee login times.

Making the Metaverse mainstream: Engineering adoption for a tech major

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Building the foundations of a digital enterprise

HCLTech recognizes that AI and automation are key competitive differentiators because they enable enterprises to improve business outcomes and reduce costs. HCLSoftware has a suite of solutions to maneuver this agile, digital world.

The goal for HCL iControl is to “empower our clients with seamless integration between their business processes and IT operations” through connecting business and IT operations to make them more productive and successful. It is also meant to accelerate business collaboration of business and IT operation, provide end-to-end visibility of the critical business value chains and to benefit its customers with sustainable efficiency improvements.

While the platform doesn’t make business decisions for the customers outright, it does provide standardized KPIs, or targets, to help better understand the relationship of IT operations and business objectives. Further, iControl’s machine learning enabled predictive analytics capabilities can inform decisions by providing future trends and business impacts of KPIs.

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